Frequently Asked Questions

Find answers to common questions about SuperChargd

General

What is SuperChargd? +

SuperChargd is a community-owned EV charging network that connects EV drivers with charging stations. We provide a platform where users can find chargers, share reviews, and even host their own charging stations to earn income.

How does SuperChargd work? +

Simply download our app, create an account, and start finding charging stations near you. You can view real-time availability, read reviews from other users, and navigate to your chosen charging location. After charging, you can earn rewards by leaving a review.

Is SuperChargd free to use? +

Yes, downloading and using the SuperChargd app is completely free. You only pay for the electricity you use at charging stations, with pricing set by the individual hosts.

For EV Drivers

How do I find charging stations? +

Use our interactive map in the app to see all available charging stations in your area. You can filter by charger type, availability, price, and user ratings to find the perfect charging solution for your needs.

What types of chargers are available? +

Our network includes Level 1, Level 2, and DC Fast Charging stations. We also support bidirectional chargers for vehicle-to-grid (V2G) technology. Each listing shows the connector type and charging speed.

How do rewards work? +

Earn points by checking in at charging stations and submitting detailed reviews. Points accumulate in your account and can be redeemed quarterly for rewards like charging credits, gift cards, and exclusive discounts.

How do I pay for charging? +

All payments are processed securely through the app. Simply add your payment method to your account, and you'll be automatically charged based on the energy consumed during your charging session.

For Hosts

How do I become a host? +

Sign up through our app and complete the host registration process. You'll need to provide details about your charging equipment, set your pricing and availability, and verify your identity. Our team will review your application and help you get set up.

What equipment do I need to host? +

You need a working EV charging station installed at your property. We support most major charging equipment brands. If you don't have a charger yet, we can provide recommendations and connect you with certified installers.

How much can I earn as a host? +

Earnings vary based on your location, pricing, and availability. You set your own rates and can adjust them at any time. Most hosts earn enough to cover their electricity costs and make additional income. Detailed earnings analytics are available in your host dashboard.

Can I control who uses my charger? +

Yes, you have complete control. Set your available hours, approve or decline booking requests, and block specific users if needed. You can also set your charger to private mode for personal use at any time.

What about insurance and liability? +

Hosts are responsible for maintaining their own insurance coverage. We recommend consulting with your insurance provider about adding coverage for EV charging services to your homeowner's or commercial property policy. Our support team can provide documentation to assist with this process.

Technical

What is bidirectional charging? +

Bidirectional charging (V2G - Vehicle to Grid) allows your EV battery to not only charge from the grid but also send power back to it. This enables you to earn money by selling excess energy during peak demand hours while supporting grid stability.

Is my data secure? +

Yes. We use industry-standard encryption for all data transmission and storage. Payment information is handled through secure, PCI-compliant payment processors. We never share your personal information with third parties without your consent.

Which vehicles are compatible? +

SuperChargd supports all electric vehicles. Our network includes various connector types (J1772, CCS, CHAdeMO, Tesla) to ensure compatibility. The app filters show which chargers work with your specific vehicle model.